For Better Client Service, City Hall Installs QMIS
Meeting with Zuellig Family Foundation
June 27, 2023
Joint CPOC and CADAC Meeting
June 30, 2023

The City Government of Isabela, under the administration of Mayor Sitti Djalia Turabin-Hataman and City Vice Mayor Jhul Kifli Salliman, led the launching of another significant milestone, the HAPIsabela Queueing Management Information System (QMIS) on June 27.

Information Technology Services Division Chief Zulfikar Sabdulla provided a rationale for the HAPIsabela QMIS, highlighting its numerous benefits, including improved service efficiency, enhanced resource management, increased transparency and accountability, simplified process trading and reporting, enhanced citizen experience, stability and flexibility, and cost and time savings.

Currently, the QMIS is available in four offices, namely: Business Permits and Licensing Office, City Civil Registry Office, City Treasury Office, and City Social Welfare and Development Office.

Mayor Turabin-Hataman highlighted the importance of not stopping in pursuing dreams and shared that the HAPIsabela QMIS allows the city government to serve clients effectively, monitor services, and utilize Gender and Development (GAD) disaggregated data to identify the number of women and PWDs availing the services, promoting inclusivity and tailored service delivery.

Following the message, the event proceeded with messages from stakeholders and end-users. Additionally, a ceremonial queuing operation took place as part of the program.

In his closing remarks, Vice Mayor Salliman expressed the sentiment that with the implementation of the HAPIsabela QMIS, it feels like being in a different place, emphasizing the need to set it as the standard for the city’s services moving forward. (Words by SJ Asakil/Photos by M. Santos, CIO)