Facilitated by TÜV SÜD ISO 9001:2015 Consultant Engr. Paul Mondoñedo, he discussed the quality management system to improve its quality performance and customer satisfaction in a systematic manner that contributes to an organization’s success.

An informative lecture on basic quality concepts and the requirements of the standard was delivered during the awareness session, as well as an overview of the 10 Clauses and providing evidence to meet the requirements, and understanding the context of the organization’s internal and external issues. The step-by-step process for successfully establishing a QMS, as well as the risks that affect QMS performance and the scope of performance evaluation, were all explained.